delivery and return policies
1. ABOUT PRODUCT DELIVERY
1.1. The product itself is a digital currency that operates only within the ULTIMATE TEAM game mode of FIFA, a football game manufactured by Eletronic Arts. To access the product, it is necessary to have 1 (one) FIFA game, 1 (one) Club registered in the ultimate team mode, 1 (one) console (video game), and internet connection.
1.2. Deadline for the delivery of products may be up to 48 business hours (ie, not included on Saturdays, Sundays and holidays), counted from the order status listed as PAID, the site may send products on non-working days.
1.3. If the order occurs later than 48 working hours, contact the website as soon as possible to receive compensation.
1.4. The reason the deadline can be so long is that we have moments of great demand peaks, possible maintenance failures on the website and platforms (PSN, LIVE, ORIGIN and EA) that can occur during the delivery process.
2. WARRANTY AND LIABILITY
2.1. The third party shall be liable to the customer in accordance with the statutory provisions. The provider is merely an intermediary. The following limitations of liability refer exclusively to the liability of the provider.
2.2. Claims of the customer for damages are excluded. Excluded from this are claims for damages by the customer arising from injury to life, limb or health or from the breach of essential contractual obligations (cardinal obligations) as well as liability for other damages based on an intentional or grossly negligent breach of duty by the provider, its legal representatives or other agents. Essential contractual obligations are those whose fulfilment is necessary to achieve the objective of the contract.
2.3. In the event of a breach of essential contractual obligations, the provider shall only be liable for the foreseeable damage typical of the contract if this was caused by simple negligence, unless the damage is a claim for damages by the customer arising from injury to life, limb or health.
2.4. The above exclusions and limitations of liability shall apply to the same extent in favor of the provider’s legal representatives, employees and other related agents.
2.5. The restrictions do not apply if the supplier has fraudulently concealed the defect or has given a guarantee for the quality of the item. The same applies if the supplier and the customer have reached an agreement on the condition of the item. The provisions of the Product Liability Act shall remain unaffected.